Frequently Asked Questions2019-03-29T12:03:30-04:00


How do I report a fire, medical, or other emergency call?2017-11-30T15:16:11-05:00

Dial 9-1-1

The Emergency Medical Dispatchers (EMD’s) will need to know:

  • The LOCATION of the Emergency

  • The PHONE NUMBER where the Emergency is

  • The NATURE of the Emergency

Stay calm, speak clearly, and stay on the telephone until you are instructed to hang up.

What do I do when I see an emergency vehicle approaching when I am driving?2017-11-29T15:16:27-05:00

Always remember to safely pull your vehicle to the right when you see an emergency vehicle approaching. Never stop in the middle of the road or precede though an intersection against the signals. An oncoming vehicle going through the intersection might not see you in time. Always pull to the right whenever possible.

Why does the ambulance sit in front of my house after they get the patient into the back of the ambulance?2017-11-27T15:17:00-05:00

In many ways, an ambulance is like a mobile emergency room. The ambulance carries the same equipment as the emergency room has – and even does the same procedures as the emergency room. Sometimes, a patient needs some medication or a special procedure prior to going to the hospital. Some medical conditions need to be addressed rapidly to ensure a positive outcome for the patient.

Why does a fire truck come to my house with the ambulance?2017-11-26T15:20:20-05:00

The fire department arrives with the ambulance to help the paramedic crew move a patient outside of their residence and also assists with patient care inside the ambulance. Most firefighters on the fire department are licensed medical first responders and can assist the paramedic crew with medications and advanced procedures.

Can we schedule an ambulance presentation or station tour?2017-11-25T15:20:32-05:00

Yes. If you are interested in a tour, contact the education department at (269) 925-2144 to schedule a time.


What am I charged if an ambulance arrives to assist me and I decline transportation to the hospital by that ambulance?2017-11-30T15:21:34-05:00

Patients may decline ambulance transport by requesting to sign a Refusal of Service form provided by the attending paramedics. Patients declining transport by signing the Refusal of Service form are not billed for paramedic services rendered at the scene unless cardiac monitors or medications are used.

How is the cost of the bill determined?2017-11-29T15:21:59-05:00

Medic 1 Ambulance is supported in part by subsidy’s billed to the local municipalities to help cover a portion of the operating costs of the department.  Residents of Medic 1 supporting municipalities, receive a reduced rate.  The end user is charged a base rate, oxygen (if used) plus mileage as a standard in the industry.

How am I billed?2017-11-28T15:22:14-05:00

From the patient care report, Medic 1 Ambulance generates a bill and will work with insurance companies, Medicare, Medicaid, Worker’s Compensation and individual patients to facilitate the payment process.

Is my information private?2017-11-27T15:23:48-05:00

Our staff serves as the custodian of medical records, and Federal HIPAA patient privacy practices are followed by this department.  Please see our Privacy Policy for more information.

How do I make a payment?2017-11-26T15:25:58-05:00

Medic 1 Ambulance will accept Visa, Master Card, Cash, or Check for Payment.  If you need to make payment arrangements or inform us of insurance please call our office Monday thru Friday 8:00am to 5:00pm.  The phone number is 269-925-2144.

My question wasn’t answered here. Who should I speak to?2017-11-25T15:24:17-05:00

If you have any questions about a bill or would like further information, you can call or write Medic 1 Ambulance, we will need the date of service, patient name and social security number.  (Please do not submit secure information, such as your social security number, via email)

Medic 1 Ambulance
PO Box 1563
Benton Harbor, Michigan 49023
(269) 925-2144
For other questions, contact the Program Director,  Nicole Smith: [email protected]
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